“Enterprise content management (ECM) is used to create, store, distribute, discover, archive and manage unstructured content (such as scanned documents, email, reports, medical images and office documents), and ultimately analyze usage to enable organizations to deliver relevant content to users where and when they need it.” Cabinet Gartner
ECM is a vision, a methodology and a tool.
The vision consists in considering the “contents” of the company (its paper or electronic documents, its emails, its databases) as full assets, better as essential assets, which must be managed efficiently.
The methodology is the systematic collection of all these assets and their organization (storage and archiving) so that they are available and usable by the employees who need them.
The tool is the software suite that will materialize this vision and methodology, and that will provide the necessary functions such as workflow, integration with the rest of the existing ecosystem, or electronic archiving.
The ECM is divided into a multitude of “sub-genres”: document management, workflow management, business process management, electronic archiving, etc.
The ambition is to cover all these sub-genres in a single repository.